Back
d.velop postbox: Usage
Search documentation
Ctrl K
cloud
Frequently asked questions
How can I reset my password if I’ve forgotten it?
What do I have to do if I did not receive an activation key by e-mail?
What do I have to do if my activation key does not work?
What do I have to do if I have lost the key file and forget my key password?
Where can I find the .fdpk file?
What do I have to do if I forget my key password?
Can I protect my account with two-factor authentication?
Where can I find the single-use code for two-factor authentication?
What are the restrictions when using two-factor authentication?
Where can I find my documents?
I have not received a document. What can I do?
I cannot find the Inbox folder. What can I do?
How long are my documents stored for?
How can I recover a document that was unintentionally deleted?
How can I backup and download my files?
Why do I not see a document preview?
How can I print a document?
How can I share encrypted documents?
Where are my received documents stored?
How do I change my tariff?
How do I increase my storage volume?
How do I change the standard document type of a folder?
How do I change the settings for sharing usage data?
I have switched providers. What do I need to do?
I have entered my e-mail address incorrectly. What can I do?
How do I create a good support ticket?
Can I also contact Support by phone?
Which web browsers are supported?
Can I edit the Inbox folder?
Where can I find the web application?
Where can I find the iOS app?
Where can I find the Android app?
Where can I view my current storage space?
What can I do if I can’t log in using the access details provided by my employer?
What can I do if my subscription code is invalid?
Error: E-mail address already in use
What can I do if I’ve created a personal account in error?
What can I do if I can’t find any documents in my account after logging in for the first time?
What can I do if I can’t log in?
Can I still log in if a provider (e.g. employer or insurance company) is no longer responsible for me?
Getting started
Setting up a Pioneered Account
Creating a New Account
Important details of the web application (overview)
Important details about the app (overview)
Log in
Logout
Managing the Account
Changing your Account Data
Changing your Password
Changing your E-mail Address
Changing the notification events and their frequency
Changing your User Name
Deleting your Account
Setting up two-factor authentication
Deactivating two-factor authentication
Logging out of your account
Key and encryption
Creating a Key
Reversing Encryption
Downloading the key to reset the password
What is an .fdpk file?
Managing Documents
Creating a folder
Renaming a Folder
Uploading Files
Viewing Documents
Searching and Finding Documents
Forwarding and sharing documents
Opening encrypted documents
Moving documents to another folder
Renaming documents
Deleting documents
Clearing the recycle bin
Changing the document type
Changing document properties
Restoring documents from the recycle bin
Downloading files
Sorting the document list
Managing Contacts
Adding a new contact
Addinging a contact based on the user name
Creating groups
Adding contacts to a group
Deleting contacts from the contact list
Managing subscriptions
Redeeming a subscription code
Canceling a subscription from a provider
Tariffs & Shop
Posting a tariff
Canceling a tariff
Changing the payment method
Special Functions
E-mail forwarder
Auditing Compliance
Versioning
Advanced Encryption for Documents
Additional information sources and imprint
d.velop postbox: Usage
Search documentation
Ctrl K
cloud
Frequently asked questions
How can I reset my password if I’ve forgotten it?
What do I have to do if I did not receive an activation key by e-mail?
What do I have to do if my activation key does not work?
What do I have to do if I have lost the key file and forget my key password?
Where can I find the .fdpk file?
What do I have to do if I forget my key password?
Can I protect my account with two-factor authentication?
Where can I find the single-use code for two-factor authentication?
What are the restrictions when using two-factor authentication?
Where can I find my documents?
I have not received a document. What can I do?
I cannot find the Inbox folder. What can I do?
How long are my documents stored for?
How can I recover a document that was unintentionally deleted?
How can I backup and download my files?
Why do I not see a document preview?
How can I print a document?
How can I share encrypted documents?
Where are my received documents stored?
How do I change my tariff?
How do I increase my storage volume?
How do I change the standard document type of a folder?
How do I change the settings for sharing usage data?
I have switched providers. What do I need to do?
I have entered my e-mail address incorrectly. What can I do?
How do I create a good support ticket?
Can I also contact Support by phone?
Which web browsers are supported?
Can I edit the Inbox folder?
Where can I find the web application?
Where can I find the iOS app?
Where can I find the Android app?
Where can I view my current storage space?
What can I do if I can’t log in using the access details provided by my employer?
What can I do if my subscription code is invalid?
Error: E-mail address already in use
What can I do if I’ve created a personal account in error?
What can I do if I can’t find any documents in my account after logging in for the first time?
What can I do if I can’t log in?
Can I still log in if a provider (e.g. employer or insurance company) is no longer responsible for me?
Getting started
Setting up a Pioneered Account
Creating a New Account
Important details of the web application (overview)
Important details about the app (overview)
Log in
Logout
Managing the Account
Changing your Account Data
Changing your Password
Changing your E-mail Address
Changing the notification events and their frequency
Changing your User Name
Deleting your Account
Setting up two-factor authentication
Deactivating two-factor authentication
Logging out of your account
Key and encryption
Creating a Key
Reversing Encryption
Downloading the key to reset the password
What is an .fdpk file?
Managing Documents
Creating a folder
Renaming a Folder
Uploading Files
Viewing Documents
Searching and Finding Documents
Forwarding and sharing documents
Opening encrypted documents
Moving documents to another folder
Renaming documents
Deleting documents
Clearing the recycle bin
Changing the document type
Changing document properties
Restoring documents from the recycle bin
Downloading files
Sorting the document list
Managing Contacts
Adding a new contact
Addinging a contact based on the user name
Creating groups
Adding contacts to a group
Deleting contacts from the contact list
Managing subscriptions
Redeeming a subscription code
Canceling a subscription from a provider
Tariffs & Shop
Posting a tariff
Canceling a tariff
Changing the payment method
Special Functions
E-mail forwarder
Auditing Compliance
Versioning
Advanced Encryption for Documents
Additional information sources and imprint
Frequently asked questions
Getting started
Managing the Account
Key and encryption
Managing Documents
Managing Contacts
Managing subscriptions
Tariffs & Shop
Special Functions
Additional information sources and imprint