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Deleting your Account

If you decide to stop using your account, you can delete your account in the account settings.

Warning

Once you mark your account for deletion, you will be automatically logged out of all apps and applications. You will then no longer be able to log in.

If you have accidentally selected your account for deletion or changed your mind, you can contact our support within 24 hours to reverse the deletion.

This is how it works in the browser 

  1. Click on the gear wheel icon and then select Account > Delete account.

  2. Enter your current password on the page Delete account.

  3. Place a check mark beside Yes, do delete and click on Delete account.

  4. Click on Completely delete your account and data in the e-mail you received from d.velop.

  5. Log in on the new page and click on Delete.

This is how it works in the app 

  1. Go to Profile > Settings > Delete account.

  2. Confirm the deletion by tapping Delete account again.

  3. Tap Completely delete your account and data in the e-mail you received from d.velop.

  4. Log in on the new page and click on Delete.

Your account will be deleted within 48 hours. We will notify you via e-mail once your account has been completely deleted.

Note

Pay particular attention to the last two steps. After opening the link from the e-mail, you have to log in with your old credentials once more to finalize the change. Once you have logged in successfully, a corresponding message is displayed to confirm that the deletion will be completed.

You can only complete the deletion process via a PC or web browser.

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