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Help Center

Welcome to the Help Center

Getting started
Pioneered account: Setting up your own account
Creating a New Account
Important details of the web application (overview)
Important details about the app (overview)

Managing the Account
Changing your Account Data
Changing your Password
Changing your E-mail Address
Changing the notification events and their frequency
Changing your User Name
Deleting your Account
Setting up two-factor authentication
Deactivating two-factor authentication

Key and encryption
Creating a Key
Reversing Encryption
Downloading the key to reset the password

Managing Documents
Creating a folder
Renaming a Folder
Uploading Files
Viewing Documents
Searching and Finding Documents
Forwarding and sharing documents
Opening encrypted documents
Moving documents to another folder
Renaming documents
Deleting documents
Clearing the recycle bin
Changing the document type
Changing document properties
Restoring documents from the recycle bin
Downloading files

Managing Contacts
Adding a new contact
Addinging a contact based on the user name
Creating groups
Adding contacts to a group
Deleting contacts from the contact list

Managing the Inbox
Activating a subscription from a provider
Canceling a subscription from a provider

Tariffs & Shop
Posting a tariff
Canceling a tariff

Special Functions
Auditing Compliance
- Audit-proof documents
- Audit-proof folder
Versioning
- Uploading a new document version
- Viewing a previous document version
Advanced Encryption for Documents
Log in using the identity card (German only)

Frequently asked questions
Can I protect my account with two-factor authentication?
Why do I not see a document preview?
What do I have to do if I have lost the key file and forget my key password?
What do I have to do if I did not receive an activation key by e-mail?
What do I have to do if I forget my password for my account?
What do I have to do if I forget my key password?
What do I have to do if my activation key does not work?
What are the restrictions when using two-factor authentication?
How do I change the settings for sharing usage data?
How do I change the standard document type of a folder?
How do I change my tariff?
How do I increase my storage volume?
How can I print a document?
How can I recover a document that was unintentionally deleted?
How can I backup and download my files?
How can I share encrypted documents?
Where are my received documents stored?

Section ID: 040a552f-208a-aa46-4b48-22c6b447c9c7

Managing Documents

This chapter tells you how to handle documents and how to work with them.

Downloading the key to reset the password

Creating a folder