Setting up a Pioneered Account
Creating a New Account
Important details of the web application (overview)
Important details about the app (overview)
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What do I have to do if I have lost the key file and forget my key password?
If you forget the key password, you can reset it using the key file. If you can no longer find the associated key file, we recommend that you create a new key. If necessary, you can disable the encryption of the documents.
Note
You cannot use the new key to decrypt documents that were encrypted with the old key.
Request the required documents from your provider again.
You have the following options:
If you decide to create a new key, see Creating a Key for instructions.
If you decide to disable the encryption, see Reversing Encryption for instructions.
If you only forgot your password and you still have your key file, find a manual for resetting the password under What do I have to do if I forget my key password?
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