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What do I have to do if I forget my key password?

If you forget the key password, you can reset it. You need the key password to open encrypted documents.

Note

  • You need the key file to reset the password.

  • You downloaded the key file when you first logged in. The file extension is <filename>.fdpk. The name of the file is a sequence of numbers and letters. These character strings have been created individually per key. For example, you can search for the file extension fdpk on a data carrier.

This is how it works

  1. Click on the gear wheel icon and then select Account > Keyring.

  2. Select the key for which you want to reset the password.

  3. Click on Edit > Import.

  4. Upload the exact key file that is displayed in the Import key dialog.

  5. Enter a password hint and a new password.

  6. Click Import.

The valid password is the new password just entered.

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