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Troubleshooting

d.ecs storage manager does not provide (all) documents

Error state:

d.ecs storage manager does not provide (all) documents.

Notes:

  • Check in the web interface, if the retrieval process of the d.ecs storage managers is active. If not, activate it.

  • Check in the web interface, if all retrieval processes are busy.

  • Check if the d.3 gateway creates a restore job in the Jukebox directory.

  • Check, if the ecspand service for the access to the d.ecs storage manager is correctly configured and running.

  • Check the connection of the d.ecs storage manager to the database. Usually, the d.ecs storage manager re-establishes its connection after an interruption. Should this not be the case, then start the d.ecs storage manager again in the d.3 process manager.

  • Check the provision of the documents with the test function of the web-interface of the d.ecs storage manager (option: Document information).

  • Use the option System status in the web-interface of the d.ecs storage manager, if the storage-system encounters any connection problems.

d.ecs storage manager does not store any documents

Error state:

d.ecs storage manager does not store any documents.

Notes:

  • Use the web interface of the d.ecs storage manager to check, if the storage process of the d.ecs storage manager is active. If not, activate it.

  • Use the web interface of the d.ecs storage manager to check, if possibly all storage processes are in use.

  • Check the connection of the d.ecs storage manager to the database. Usually, the d.ecs storage manager re-establishes its connection after an interruption. Should this not be the case, then start the d.ecs storage manager again in the d.3 process manager.

  • Validate the settings of the d.3 server and adjust the settings as described under d.3 server preparations (d.3). Check, if the ecspand service for the access to the d.ecs storage manager is correctly configured and running (ecspand).

  • Check the option Pool Information in the d.ecs storage manager web interface to find out, if the pool was disabled due to a faulty system.

OK-files remain and are not processed

Error state:

OK-files remain in jukebox\public or jukebox\archiv and are not processed (only d.3).

Notes:

  • OK files are job receipts of d.ecs storage manager which signal the d.3 server that a certain document was successfully stored. These files are further processed by the d.3 async.

  1. Check if d.3 async is started and works properly.

  2. Check if d.3 async has read- and write access to the jukebox directories.

  • The processing of OK files might be delayed, if d.3 async is currently busy with other tasks (e.g. creating dossier links) having a higher priority.

  • An additional d.3 async process can be configured which only processes the OK-files. For this effect, contact the d.velop support.

The d.ecs storage manager does not start

Error state:

d.ecs storage manager does not start.

Notes:

  • Check if you specified the correct configuration file (as described under Start the d.ecs storage manager) and if d.ecs storage manager has reading access to the configuration files.

  • Check if the messages in the d.3 logviewer indicate a missing license or if the access to the storage directories (jukebox\*) or to the database ways denied.

  • Check if another instance of d.ecs storage manager with the same configuration file is already started. The duplicate start of d.ecs storage manager with the same configuration file is aborted.

d.ecs storage manager CAS reports that CAS Proof is not started

Error state:

d.ecs storage manager CAS reports that CAS Proof is not started.

Notes:

  • Check, if the read/write permissions for the CAS mirror are set.

  • Check if the servers running d.ecs storage manager and CAS Proof are time synchronized. The time difference must not exceed 4 minutes.

Windows error 112 when transferring to a NetApp volume.

The Windows error code 112 means "There is not enough space on the disk".

This error can occur although according to Windows there is still enough free space on the disk.

This error is often caused by the configured maximum number of available Inodes on the NetApp.

To fix the problem, the number of free Inodes on the NetApp must be checked and increased if necessary.

The web interface of the d.ecs storage manager cannot be started

Error state:

The web interface of the d.ecs storage manager cannot be started.

Notes:

  • Check if the web interface is enabled in the d.ecs storage manager administration.

  • Check the correct spelling of the password.

  • Check if you enabled the SSL encryption. In this case, the web interface is called with https:// instead of http://.

  • Check, if the selected port (default: 6122) is already used by another application or service. The d.3 log will report any issues on initializing the web-interface on starting d.ecs storage manager.