Setting up a Pioneered Account

Creating a New Account

Important details of the web application (overview)

Important details about the app (overview)

Changing your Account Data

Changing your Password

Changing your E-mail Address

Changing the notification events and their frequency

Changing your User Name

Deleting your Account

Setting up two-factor authentication

Deactivating two-factor authentication

Creating a Key

Reversing Encryption

Downloading the key to reset the password

Creating a folder

Renaming a Folder

Uploading Files

Viewing Documents

Searching and Finding Documents

Forwarding and sharing documents

Opening encrypted documents

Moving documents to another folder

Renaming documents

Deleting documents

Clearing the recycle bin

Changing the document type

Changing document properties

Restoring documents from the recycle bin

Downloading files

Adding a new contact

Addinging a contact based on the user name

Creating groups

Adding contacts to a group

Deleting contacts from the contact list

Redeeming a subscription code

Canceling a subscription from a provider

Posting a tariff

Canceling a tariff

Auditing Compliance

Versioning

Advanced Encryption for Documents

Log in using the identity card (German only)

Can I protect my account with two-factor authentication?

Why do I not see a document preview?

What do I have to do if I have lost the key file and forget my key password?

What do I have to do if I did not receive an activation key by e-mail?

What do I have to do if I forget my password for my account?

What do I have to do if I forget my key password?

What do I have to do if my activation key does not work?

What are the restrictions when using two-factor authentication?

How do I change the settings for sharing usage data?

How do I change the standard document type of a folder?

How do I change my tariff?

How do I increase my storage volume?

How can I print a document?

How can I recover a document that was unintentionally deleted?

How can I backup and download my files?

How can I share encrypted documents?

Where are my received documents stored?

How long are my documents stored for?

I have not received a document. What can I do?

I have entered my e-mail address incorrectly. What can I do?

Where can I find my documents?

Can I edit the Inbox folder?

How do I create a good support ticket?

I have switched providers. What do I need to do?

I cannot find the Inbox folder. What can I do?

Where can I find the single-use code for two-factor authentication?

Can I also contact Support by phone?

Which web browsers are supported?