Viewing, displaying and restoring e-mails and different file formats between applications usually involves visual "losses" and possibly even lost information. To prevent display problems or the potential loss of information caused by switching applications (e.g. from the e-mail application to the d.3ecm system environment), the standards and standardized policies of d.velop AG are applied.
The processing that occurs while saving e-mails in HCL Notes or Microsoft Outlook is to a great extent provider-independent, because the e-mails are stored in a standardized XML format in the d.3 repository. Thanks to the XML format, information from e-mails and provider-specific information is available at all times, which means that the information can be restored in HCL Notes or Microsoft Outlook at any time. However, if the provider redesigns the proprietary templates or forms (e.g. Memo) for e-mails, an e-mail may be displayed differently after the restore than it was when it was stored in the d.3 repository.
When processing e-mails, the IETF specifications, which have been defined in the Requests for Comments in RFC 2045, RFC 2046, RFC 2047, RFC 2048 and RFC 2049 and are a continuation of RFC 822, are used by default.
Since RFC 2048 has been classified by the Internet Engineering Task Force (IETF) as Best Practice, RFC 2048 is the applicable policy for the processing of e-mails. In particular, RFC 2048 is the best method for displaying e-mails that are not displayed with HCL Notes or Microsoft Outlook (e.g. the result list in the d.velop documents integration for HCL Notes).
The display of e-mails or converted documents in another long-term format (e.g. PDF or TIFF) may differ visually from the display in HCL Notes or Microsoft Outlook. In terms of content, all the information is displayed as per RFC 822 and RFC 2048.
You can find more information about this topic on the IETF website, for example.
You can use the list below to track which types of e-mails are processed by d.velop documents and how the e-mails are stored.
Plain text
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
HTML
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
MIME
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
S/MIME-based encryption (internal)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
S/MIME-based encryption (external)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
PGP-based encryption (internal)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
PGP-based encryption (external)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed without restrictions.
S/MIME-based signature (internal)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed with restrictions.
Comment: e-mails stored with HCL Notes integration require more storage space in the repository store than the original file.
S/MIME-based signature (external)
Microsoft Exchange: processed without restrictions.
HCL Domino: processed with restrictions.
Comment: e-mails stored with HCL Notes integration require more storage space in the repository store than the original file.
HCL Notes-based signature (internal)
Microsoft Exchange: cannot be processed. Storing is denied or not possible.
HCL Domino: processed without restrictions.
Comment: restoring can only be done in HCL Domino. Display in the d.3ecm system environment is possible only with conditions. The saved file is larger than the original file.
HCL Notes-based signature (external)
Microsoft Exchange: cannot be processed. Storing is denied or not possible.
HCL Domino: processed without restrictions.
Comment: restoring can only be done in HCL Domino. Display in the d.3ecm system environment is possible only with conditions. The saved file is larger than the original file.
If e-mails are encrypted and signed, it is sometimes only possible to show that the e-mails are encrypted, because the signature is also encrypted.
Although you can decrypt an e-mail that is to be saved, the e-mail is stored encrypted in the d.3 repository.
You cannot store attachments from encrypted e-mails. However, you can store the whole e-mail.