Dear customers and partners,
our digital support agent, the chatbot in the portal, is constantly evolving - thanks to your feedback and continuous enhancements. We would like to introduce you to the latest improvements today.
✨ New functions: Direct linking to relevant help articles from the chat
🛠️ Optimizations:
- Adjustment in the initial dialog of the conversation
- Fine-tuning of the selection options in the teaser
đź“š Extended content:
- API documentation is now available via the chatbot.
- KB article extension:
- “The toolbar for graphical markups and comments is missing”
- “Why can't I manually change the status of a document in the web client within the properties?”
- “How do I configure the trust service provider for the individual signature levels?”
- “How do I make the authorization settings for d.velop sign?”
- “Why is the login to d.velop applications slow if the application servers have no internet connection?”
And many more...
đź” Outlook: Connecting additional sources from the Service Portal
đź’ˇ Tip of the month:
Try it out: If you receive an answer that doesn't meet your expectations, you can give feedback directly via the thumb symbol in the chat. This way you can help to further improve the service.
đź“Ł Getting better together:
Every new help article and every addition to our documentation strengthens self-service for everyone. If you have any suggestions or questions, we look forward to hearing from you. Please feel free to use this form.